Q: How do you classify your recoveries?
A: Usually we classify them as logical and physical. Fixed pricing applies to both.

Q: Are your costs for data recovery fixed?
A: Yes. After we inspect the media we will provide you with a written quotation (fixed price)
no matter how much time and resources have been used to complete the data recovery process.

Q: Is there any catches with your “No Data No Charge” policy?
A: NONE. If we can not recover your data we will not charge you for the attempted recovery process.
A small fee applies for the return of your media. If you choose not to have the media returned we will
destroy it for you free of charge.

Q: Why do hard drives fail?
A: Hard drives like other electrical devices have a MTBF (Mean Time Between Failures).
Due to the hard drive architecture, it will eventually. Most cases of media failures are either due to physical failure of the media or due to human error.

Q: How do I know what you have recovered?
A: We send you a small text file as a report (also know as a “snapshot”) of the files and corresponding directories that we have been able to recover.

Q: How do you ship the data to me?
A: We use UPS

Q: In what format do you ship the data to me?
A: Up to ~18Gb we offer free DVD media (Approximately four DVD’s). Above ~20Gb charges apply.
Alternatively you can purchase the hard drive media from us or you can supply the
destination media yourself.

Q: How do you preserve safety and security?
A: We store all recovered data on an encrypted SAN. After 7 days we wipe the data from the SAN
at a level that even we can not recover a single sector.